Shipping Policy

At DR.Cluster, we are committed to providing fast and reliable shipping for all of our customers in Canada, the United States, and worldwide.

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1. Free Shipping within Canada & USA

We proudly offer free standard shipping on all orders within Canada and the United States.
Once your cluster is repaired, we’ll carefully pack and ship it back to you at no extra cost.

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2. Multiple Warehouses

We operate warehouses in both Canada and the USA.
Orders are shipped from the nearest warehouse to your location to ensure faster delivery.

Typical delivery time:

• Canada: 2–5 business days
• USA: 3–6 business days

Express or priority shipping options are available upon request.

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3. International Shipping

For customers outside Canada and the USA, shipping rates are calculated based on carrier pricing and destination.
You will receive a shipping quote before completing your order.

International customers are responsible for any customs duties, import taxes, or local fees required by their country.

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4. Shipping & Tracking

All items are shipped with secure protective packaging to avoid damage in transit.
A tracking number will be emailed to you once your package has been shipped.

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5. Lost or Damaged Shipments

We are not responsible for packages lost or damaged by the carrier.
However, we will fully assist you in filing a shipping insurance claim if applicable.

When mailing your instrument cluster to us, please ensure it is properly packed and insured.

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6. Contact

For any questions about shipping or delivery, please contact us:

📞 Toll-Free: 1 (800) 915-5566
✉️ Email: sales@drcluster.com
🌐 Website: www.drcluster.com